FAQ
Frequently asked questions.
Short answers to the questions we get most. Anything missing? Open the chat or send us a note.
Google Drive (Workspace and personal), Dropbox (Business and Standard), and OneDrive / SharePoint. We can also pull from Box, iCloud, and on-prem file servers as a source — and migrate them into one of the three primary destinations.
Only after a successful staging dry-run, and only with you in the order chat at the agreed cutover window. We will not run a transfer in production that we have not run twice on a copy.
After payment, your order page exposes a secure intake form. You can list the source location, paste a service-account credential, or invite a service email to a shared folder. Files and credentials live behind your authenticated dashboard and are removed once your engagement closes.
A spreadsheet with one row per folder and one column per role (employee, contractor, client, vendor). Each cell says "view", "edit", "owner", or "no access". You receive it as a Google Sheet (or Excel) and can keep it accurate as your team changes.
A Standard Workspace Setup is 7 days end-to-end; a Pro Multi-Cloud Migration is 10 days including two staging rehearsals. The audit and taxonomy packages turn around in 1–3 business days depending on tier.
We preserve them where the destination cloud supports it (Drive ↔ Dropbox via MultCloud), and where it does not, we issue a list of "links to reissue" so your team can do it once instead of discovering broken links over weeks.
Every plan includes a defined post-engagement support window — 14 days on Standard, 30 days on Pro. After that, you can re-engage us for a follow-up audit at any time.
No. Every plan is a one-time purchase. You pay for a defined deliverable, you receive it, and the engagement closes.
Each order has a built-in chat. Open the order page in your dashboard, type, attach files if you need to. The admin replies in the same thread — there is nothing else to install.
Visa and Mastercard, processed through Authorize.Net. Card details are tokenised at checkout — we never store full card numbers on our servers.
A 30-day money-back guarantee on every purchase. Open a chat in your order page or email support — we process refunds inside 5–7 business days.